Overview   The New Accounts Coordinator is responsible for converting and installing client payroll efficiently, accurately, and timely with a high degree of client satisfaction. The NAC configures the payroll system for the client’s company, imports and keys client employee data, provides troubleshooting instruction and support for the first two payroll cycles. The NAC provides a seamless on-boarding experience in order for the client to be transitioned easily into Client Services. Responsibilities Must be able to analyze and configure payroll processing systems. Focus on client needs and provide an exceptional client experience throughout the on-boarding process. Provide consistent, timely client follow-up and resolution to issues.   ·          Configure payroll system including tax data / information ·          Enter and /or upload all client data efficiently and accurately ·          Collaborate with internal and external clients ·          Understand payroll business, taxation rules and banking as it relates to payroll ·          Assist client in auditing and processing payroll ·          Balance client year-to-date data with prior quarter tax returns ·          Interface with client and be responsible for managing and responding to new client support issues ·          Research, resolve and escalate new client issues through appropriate organizational levels ·          Create custom client documentation ·          Use of relational database (Microsoft Access and/or SQL) to analyze and audit configuration ·          Use Microsoft Office (Excel, Word & PowerPoint)    Minimum Qualifications   ·          Minimum high school diploma or GED equivalent ·          A minimum of two (2) years proven results in implementation, operations or related payroll or human resource field ·          Excellent communication and negotiation skills when dealing with external and internal clients ·          Results Oriented ·          Priority setting and work load balancing ·          Payroll business acumen ·          Microsoft Access and/or SQL knowledge ·          Microsoft Office (Excel, Word & PowerPoint) intermediate skills ·          Strong organizational and time management skills to manage multiple people, priorities and projects ·          In depth payroll and/or human resources product knowledge ·          Demonstrated client focus ·          Excellent written and oral communication skills ·          Ability to work independently                   ·          Demonstrated Listening skills ·          Willingness to travel within territory and selected conferences
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