Front Desk Agent Guest Servs San Angelo TX US Job at Wyndham Hotels


Front Desk Agent Guest Servs San Angelo TX US

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Job Summary

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.


Education & Experience

  • College course work in related field helpful.

  • Experience in a hotel or a related field preferred.

  • High School diploma or equivalent required.

  • Computer experience required.

  • Customer Services experience preferred.


Physical Requirements

  • Flexible and long hours sometimes required.

  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Ability to stand during entire shift.


General Requirements

  • Maintain a warm and friendly demeanor at all times.

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

  • Must be able to multitask and prioritize departmental functions to meet deadlines.

  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

  • Attend all hotel required meetings and trainings.

  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts  Standards, as required by scheduling, which will vary according to the needs of the hotel.

  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

  • Must be able to cross-train in other hotel related areas.

  • Must be able to maintain confidentiality of information.

  • Must be able to show initiative, including anticipating guest or operational needs.

  • Perform other duties as requested by management.


Fundamental Requirements

  • Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.

  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).

  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.




  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.




  • Review Front Office log and Trace File daily.




  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.

  • Follow all cash handling and credit policies.

  • Be aware of all rates, packages and special promotions as listed in the Red Book. 

  • Be familiar with all in-house groups. 

  • Be aware of closed out and restricted dates.

  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.




  • Be familiar with hospitality terminology.

  • Have knowledge of emergency procedures and assist as needed.

  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.




  • Use proper two-way radio etiquette at all times when communicating with other employees.




  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.




  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.

  • Be able to complete a bucket check, room rate verification report, and housekeeping report.




  • Balance and prepare individual paperwork for closing of shift according to hotel standards.

  • Maintain and market promotions and guest programs.




  • Maintain a clean work area.

  • Assist guests with safe deposit boxes.



More information on this Job

Category: Jobs : Hospitality Jobs
Author Info:

Wyndham Hotels


World

A Great Stay Is Closer Than You Think
20 brands. 80+ countries. 9,000+ hotels.
Wyndham Hotels & Resorts makes travel possible for all. From big cities and small towns to beachfront resorts and highway hotels, our 20 iconic brands bring a diverse perspective to the travel experience. With friendly service, thoughtful amenities, and a range of options for the everyday traveler, Wyndham will be there to welcome you wherever you go.

Wyndham Hotels jobs

Front Desk Agent Guest Servs San Angelo TX US - Return to Search Results



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